gEncompass LLC ("gEncompass," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our infrastructure management platform.
Information We Collect
We collect information that you provide directly to us and information that is gathered automatically when you use our services:
- Information you provide: your name, company, work email, phone number, and any details you share when requesting a demo or contacting us.
- Usage data: pages visited, features used, and interactions within the platform.
- Device and log data: IP address, browser type, operating system, and access timestamps.
- Operational data: infrastructure, asset, and workforce data you choose to manage through our platform.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our platform and services.
- Respond to demo requests, inquiries, and support needs.
- Improve, personalize, and expand our products and features.
- Communicate with you about updates, security alerts, and administrative messages.
- Detect, prevent, and address technical issues and security threats.
How We Share Your Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our platform, when required by law, or in connection with a business transfer. All providers are bound by confidentiality and data-protection obligations.
Text Messaging (SMS)
gEncompass sends operational text messages to workers and authorized users of our field software — for example, a crew member's route for the day, or a notice to an estimator that a new service request has come in. We collect a mobile number only when it is provided to us for this purpose, and we use it only to send these operational notifications.
No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile numbers are disclosed only to the telecommunications provider that carries the message on our behalf, solely so the message can be delivered.
Consent to receive text messages is optional and is never a condition of employment, of using our software, or of any purchase. You can withdraw consent at any time by replying STOP to any message, or by asking an administrator to remove your mobile number. Reply HELP for assistance. Message frequency varies with your work assignments. Message and data rates may apply. See our Terms of Service for the full text messaging terms.
Data Security
We maintain administrative, technical, and physical safeguards designed to protect your information. We apply encryption in transit and at rest. No method of transmission or storage is completely secure, but we work continuously to protect your data.
Data Retention
We retain personal information for as long as necessary to provide our services and to comply with our legal obligations. When information is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Cookies and Tracking
We use cookies and similar technologies to operate our website, remember your preferences, and analyze usage. You can control cookies through your browser settings, though some features may not function without them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through our website or directly where appropriate.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at dean.byrd@gencompass.com or 910-444-1311.